Privacy Policy

Last updated: December 2025

At NŪMA & Co., we are committed to protecting your privacy and handling your personal information with care, discretion, and integrity. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website or services.

1. Who We Are

NŪMA & Co. is a nurse-led postnatal concierge service based in London, providing bespoke care coordination for private clients.

Data Controller:
NŪMA & Co.
Email: info@numaconcierage.co.uk
Registered in England & Wales

2. Information We Collect

We may collect and process the following information:

Personal Information

• Name

• Email address

• Phone number

• Preferred method of contact

• Information shared via enquiry forms or consultations

Health-Related Information

Where voluntarily provided and relevant to care coordination, this may include:

• Postnatal needs or preferences

• Information related to maternal or newborn care

We only collect health information where necessary and with your explicit consent.

Technical Information

• IP address

• Browser type

• Website usage data (via cookies or analytics tools)

3. How We Use Your Information

Your data is used to:

• Respond to enquiries

• Arrange consultations and services

• Coordinate postnatal care

• Communicate with you about your care

• Improve our website and services

• Meet legal and regulatory obligations

We do not sell your data or use it for unsolicited marketing.

4. Legal Basis for Processing (GDPR)

We process your data under one or more of the following lawful bases:

• Consent – where you have explicitly agreed

• Contractual necessity – to deliver services you request

• Legitimate interests – to operate and improve our services

• Legal obligations – where required by law

5. Sharing Your Information

We may share relevant information only when necessary with:

• Trusted practitioners within the NŪMA & Co. network

• Professional advisors (e.g. accountants, legal advisors)

• Secure digital service providers (e.g. website hosting, email platforms)

All third parties are required to respect confidentiality and data protection laws.

6. Data Security

We take appropriate technical and organisational measures to protect your data, including:

• Secure systems and platforms

• Limited access to sensitive information

• Confidential handling of all client data

Despite best efforts, no online transmission is completely secure. We encourage discretion when sharing sensitive details digitally.

7. How Long We Keep Your Data

We retain personal data only for as long as necessary:

• To provide services

• To comply with legal, regulatory, or professional obligations

You may request deletion of your data at any time, subject to legal requirements.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact: info@numaconcierage.co.uk

9. Cookies

Our website may use cookies to enhance functionality and analyse usage. You can manage cookie preferences via your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies independently.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact:

NŪMA & Co.
Email: info@numaconcierage.co.uk